Common answers to your questions!

Most Frequently Asked Questions Revealed:

1. WHEN CAN I EXPECT MY PACKAGE TO ARRIVE?

A: Swanky Tribe partners with global merchants and artisans in order to provide you the best prices and the most interesting products. We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same location such as United States, China, Germany, Thailand, United Kingdom and Australia. It may take anywhere from 5 - 10 days on average. This is highly dependent on the customs and import process in your country. 

2. WHEN CAN I EXPECT TRACKING INFORMATION? I DIDN'T RECEIVE ANY NOTIFICATION EMAIL OF AN ORDER CONFIRMATION OR TRACKING, WHERE CAN I GET THAT?

A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking and that takes time to update itself as well). Unfortunately not all of our global suppliers provide tracking numbers (most do) but we do offer a 100% satisfaction guarantee.

3. REFUNDS/ EXCHANGE POLICY

A: Received a shirt and it doesn't fit quite right? Just reach out to us via email to  love@swankytribe.com or click the contact link and we can take care of you. If it has been 30 days or less, all you have to do is send it to our address here in the United States*. Upon return we will refund you and you can reorder in the size you desire**. 

* Customer will have to cover their own shipping cost to 450 HWY 1 W# 303 Iowa City, Iowa 52246 

** For damaged goods, please contact support with a picture of the damage to get a replacement.

4. WILL MY ITEMS BE SENT IN ONE PACKAGE?

 For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep in mind when receiving deliveries. If you have any other questions, please email support at love@swankytribe.com